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Refund and Returns Policy
APPLICABILITY OF POLICY
By agreeing to use the Tidal Exchanges Portal and/or initiating a request for purchase of Product(s) on the Portal, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on clubtidal.com.
Please note that we may from time to time change the terms of the policy that govern your return, refund or cancellation of an order for products on clubtidal.com. Every time you wish to use the portal, please check the policy to ensure you understand the terms and conditions that apply at that time.
- We offer exchanges & returns within 7 days from the date of delivery. Once your exchange/return query has been accepted by our team, a notification will be sent to your registered email and your order will be picked up by our logistics partner within 24-48 hours.
- Pick-up will be attempted twice. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address. Reverse pick-up is subject to the availability of the service in your area pincode.
- Please note that once your order has been received at the warehouse, it will go through a Quality Check and once approved, your exchange/return query will be processed further.
- Estimated delivery of all exchange queries fall between 7-10 working days.
- If an exchange in size cannot be fulfilled due to availability of stock, we will make sure to have this exchanged for another product or you will be issued a gift card which can be availed at clubtidal.com.
- For ALL return orders, refunds will be issued in the form of a credit note once QC on the product has been approved. This will be shared on your registered email address.
- Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, WE WON’T PROCEED FORWARD WITH THE QUERY.
- If issues still persist, kindly drop us an email with your name and order ID on ordersupport@clubtidal.com. We are available Monday-Saturday between 11:00 AM – 7:00 PM. All pending queries will be solved on priority within 24 hours.
- Cancellation of orders are only permitted on COD orders which will be possible if and till the order has not been dispatched from our warehouse.
- All prepaid orders are final. We do not offer any cancellations and refunds. Any refunds are issued in the form of gift cards equivalent to the selling/MRP amount, which can be used within 6 (six) months. gift cards are non-refundable; and are only redeemable at our offline and online store. Shipping charges are non-refundable.
- NOTE: We offer a 30-day review period for garment issues like colour bleeding, print cracks or finishing flaws. If reported within 30days of purchase, we’ll arrange a pickup and resolve it. Requests after 30days won’t be eligible for replacements or refunds.
Exchange/Return of Products:
You may initiate the request of an exchange/return of a product if:
(a) Product does not fit;
(b) both the product and shipping package have been damaged;
(c) Product is defective;
(d) parts of the Product or accessory is missing;
You can exchange/return the product(s), purchased from us provided the product(s) satisfy below mandatory conditions:
- The product has not been worn, cleaned or tampered with by you.
- The brand tags, original packaging material, accompanying accessories are intact and not altered, damaged or discarded by you.
- The product is not altered, unless proven vendor defect.
- Return is being initiated against the order under which it was bought and the product matches our records.
- There is no foul odour, perfume, stains, dents, scratches, tears or damage on the product.
- The product(s) if bought as a set should be exchanged as the complete set.
- Products returned should be in unused, undamaged, unwashed and in a saleable condition.
- We are satisfied that the product has not been rendered defective or unusable.
- Return of purchased products are facilitated through our reverse-logistics partners. On receipt of request for return of product on bluorng.com and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased products from you.
We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.
Customer Support:
Any queries or concerns relating to the return and cancellation may be directed by you to our customer support team who can be contacted at:
Call us at +91 98205 91021 or write to us at ordersupport@clubtidal.com.